... ... Refunds - 122 West



Ordering online can be a bit tricky especially with investment pieces. We encourage you to reach out to us with any questions sales@122west.ca prior to making your purchase so we can help ensure you have all the info you need! If for some reason you aren't 100% satisfied with your item we will try to be as helpful as possible, but we do have some limitations on returns! Please read more about what you can and can't return.  

Damaged Items

Damages to the merchandise wile in transit, or defects in manufacturing are rare, but occasionally do happen. Should your piece arrive with a defect or damage we will do our very best to have a replacement shipped out to you as soon as possible.

Please fully inspect your furniture at the time of delivery and note any damage or defect to our customer experience team with 48 hours of receipt, so that we may file a claim and include in your delivery documents.

If you refuse your delivery due to damage or manufacturing defect, the piece will be brought back to original sender. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged stock takes approximately 2-3 weeks to finalize and issue a replacement. Our team will work hard to have a replacement issued and shipped as soon as possible.  

Décor Items

You may return small items for a refund of the merchandise total within 15 days of delivery; all you need to do is ship the item back to us or return it to our Whistler location. The return is subject to the following policies:

All returns of non-stocking items are subject to a 15% restocking fee. Return credits are issued within 24 hours once the item is received and inspected. 

Return Shipping

Please email us at sales@122west.ca prior to for approval. If you chose to return an item, the return shipping is your responsibility and our actual initial shipping costs will be deducted from your total refund amount. We do not offer return shipping labels. Please note our actual shipping costs are often higher than what we charge customers and can be up to $500. Items must be in original packaging and in their original state to be eligible for a refund. 

Final Sale

All hardwired lighting fixtures are final sale. All made to order art and made to order custom furniture is final sale and cannot be cancelled after 24hrs of purchase. Other than in the event of a severe product defect, sofas, beds, dining tables and any furniture over 50 lbs are final sale.  We do not accept returns due to size. Please measure accordingly before ordering. Bedding, Towels, Personal and Seasonal items are final sale. Floor models and discounted items are final sale.


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