... ... Shipping - 122 West

Shipping

SHIPPING

We use over 60 different suppliers and often times product names would get repeated between them. To avoid confusion, we rename most products on our site to names unique to us.  Some packaging may arrive with the supplier's product name on the box instead of ours. If you have any questions or want to double check, we're always here to help. 

 

Lead Times

Decor items are stocked in our warehouse and ship within 2-3 business days. Lighting, furniture, rugs and large art ship directly from the manufacturer to you. Each item and manufacturers have specific shipping lead times. Once you place an order we'll contact you within 48hrs to give you an approximate lead time. Once your item is shipped you'll receive a tracking number where you'll be able to track the package and know its exact delivery date. Orders with multiple items may have multiple tracking numbers and different arrival dates. Most items on the store ship within 5-10 business days. Items with longer lead times like custom furniture, made to order art and some lighting will be advised at the time of ordering. 

Items are shipped via Courier (Canpar, UPS, Fedex or Canada Post). Some of our larger items are considered oversize and may be shipped with a freight carrier. We do not ship to P.O. boxes. If you live outside of our shipping area please contact us and we can quote a shipping charge. Please note STANDARD DELIVERY IS DOOR STEP ONLY. Meaning the delivery men do not enter the home or assemble the furniture. If you live in a building it would be brought into the lobby and no further. Other than beds and dining tables, most of our larger furniture pieces come fully assembled. Please ensure you are comfortable bringing it to its desired destination in your home.

Canadian Purchases

122 West is located in Whistler, Canada and charges the sales taxes (PST) applicable to British Columbia. Orders shipped outside of British Columbia are charged PST. Please note if your delivery is going to a rural location you may be subject to additional shipping charges. We will gather a quote and send it your way after placing your order. 

USA Clients

Outside of Canada, we do not charge sales tax. You will be responsible for paying import duties, brokerage fees and current China tariffs to the USA if applicable. This will be advised once quoted by customs. Note that not all items are subject to duties and tariffs. Some oversize pieces may be subject to additional shipping charges due to size and distance. If your order requires extra fees, you will be contacted within 48hrs with a quote. 

Stock

We do our best to feature in stock items but in some instances, products can sell out before we have the chance to update our website. If you purchase an item that is out of stock we will contact you with an estimated stock date. If the date isn't to your liking we will reimburse you 100% and/or suggest a similar in stock item. Please contact us for stock inventory and specific lead times.

Local Whistler pick up / Delivery

We offer free local pick up from our Whistler store or warehouse. Store hours are from Monday to Saturday 10 am to 6 pm, and closed Sunday. We will contact you when your order is ready and pick up should be made within 7 days of being notified. Storage fees may apply if a product is warehoused for an extended amount of time. We also offer White Glove Delivery within the sea to sky highway for larger items. We are happy to quote this for you on request.

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